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General Discussions => General Discussion => Topic started by: majmajor on July 07, 2019, 12:18:45 pm

Title: Large Account Raiding BROKE
Post by: majmajor on July 07, 2019, 12:18:45 pm
For the last two months, I've been patient. Myself and others have sent request after request to fix the damn game, but the developers have failed the game and players AGAIN.  The only way the devs actually do anything to "fix" the game is to post in public forums. 

PROBLEM:  Once a player gets around 400 cities, setting raids becomes unusable with any of the raiding applications either in the add-on market or through off market. The applications can't do the math anymore to set raids, find the closest cavern, nor set 115% raids...  One has to manually set EVERY RAID.

Gordy, this is NOT an application error.  This is game coding error, and dev. incompetence.  This happens every world, but usually it is around 600-700 cities, and "tickets" have been sent in those worlds also.

No wonder competent players are leaving this game daily, and with this additional constant pain-in-the-ass failure, why shouldn't they?

Shit or get off the pot. 
Title: Re: Large Account Raiding BROKE
Post by: Adiera on July 07, 2019, 01:18:17 pm
I offered you, and several other players, a Teamviewer session with our Lead Developer. We cannot replicate this so we need to see it in action (as I did explain in my offers for Temviewer sessions). We never got replies about this. If you are willing and able to do a Teamviewer, or even a screenshare, then please do let us know. Thanks!
Title: Re: Large Account Raiding BROKE
Post by: KillerBeez on July 07, 2019, 01:22:35 pm
I have to agree with Maj. I've sent in dozens of tickets and 95% of the time you get blown off, or some argumentative response. I understand that this is a complex game, and there will be errors and bugs, but the Devs charge money for this game, as such, they have an obligation to fix game issues quickly. At the very least, they should not reappear in subsequent worlds, yet this has happened time and again. If the Devs have stopped proactively developing the game, then just say so, at least people know what to expect. Otherwise, we are all expecting the Developers to be competent and responsive to game issues. Also, what about some new features, or substantive improvements? It's the same thing, including the problems, world after world.

Let's address the 800 pound gorilla in the room: the game is running out of players, and this type of stuff is one of the largest reasons why. Bugs, exploits, glitches, etc, etc... it gets old guys. When you look at how much money an active player spends on this game in the life of a server, even just for councilors, well, I could go and buy a robust, finished, professional game for a lot less....

I second the motion: poop or get off the pooper (trying not to get banned over here lmao).

KB
Title: Re: Large Account Raiding BROKE
Post by: Adiera on July 07, 2019, 01:32:00 pm
Again, if you are having this issue, in this playermade script, we are willing to give it a look if anyone is willing to do a Teamviewer session. We cannot replicate it, and it is not a native game function that is broken. The raid function for the game itself is not broken.

Killerbeez, is there a ticket you placed that I did not reply to in a satisfactory manner? If so, please do reply back to it and let me know. Thanks!
Title: Re: Large Account Raiding BROKE
Post by: KillerBeez on July 07, 2019, 01:44:22 pm
Adiera, respectfully, I think you're missing the point. Yes, there have been several replies that I have found to be unsatisfactory (maybe not from you, not sure who all the names are) but that's not the point. The point is the game has a lot of bugs, and the bugs take a long time to get corrected, if ever, and it feels like the Developers don't really care to solve the issues.

The 3 default answers from support seem to be: 1) It's a game mechanic 2) It's a display issue 3) We are aware.

Even the answer below is a deflection, blaming the issue on a 3rd party script. Listen, these scripts add features that the game should already have. It is impossible to play this game seriously without these scripts. You guys must realize that, right? That's the big picture. It feels like the Devs are not keeping up with the game, not "developing" the game further, and barely even fixing the parts of the game that are defective or bugged.

Is that it? Is this the full version? No more development? If so, tell us, so we can move on. It will happen anyway. There are so many cool things that can be added to make the game more playable, and thus increasing the player base, yet it does not get done. Feels like this game is done.

Here is a suggestion: form a committee of players, take suggestions for improvements and new features, even new game types or tournament matches, and develop them. You could probably even charge for them, and if they worked right, some would pay. I mean, seems obvious, no??

With respect,
KB


Title: Re: Large Account Raiding BROKE
Post by: majmajor on July 07, 2019, 07:50:00 pm
I offered you, and several other players, a Teamviewer session with our Lead Developer. We cannot replicate this so we need to see it in action (as I did explain in my offers for Temviewer sessions). We never got replies about this. If you are willing and able to do a Teamviewer, or even a screenshare, then please do let us know. Thanks!

I accepted your "offer" and gave you a WHOLE DAY TO DO SO, but YOU said, "I DON'T OFFER IT ON THE SAME DAY."  You are either providing customer support, or you are providing lip service for Gordy's hobby.  We are having issues NOW. 

DO SOMETHING OR QUIT TAKING PEOPLE'S MONEY.

Shit or get off the pot.
Title: Re: Large Account Raiding BROKE
Post by: majmajor on July 07, 2019, 07:53:17 pm
Dear majmajor,
We can't usually schedule same day like that, is there another time that would work for you?



Karen - Customer Support,
Gaming Addict Studios Team
Title: Re: Large Account Raiding BROKE
Post by: Adiera on July 08, 2019, 01:58:56 am
Yes, and I sent that reply at 2:28PM, after the day had already been been scheduled and planned out.  I did, as you notice, offer a time the next day, to which you never replied back. 

(https://i.ibb.co/mtf963r/maj.png) (https://ibb.co/HY5tnjL)
Title: Re: Large Account Raiding BROKE
Post by: majmajor on July 08, 2019, 01:21:01 pm
When I have time, I have time.  You said, "We can't usually schedule same day like that."  I don't schedule my time to help YOU figure out your game's problems. 

You aren't COMCAST, you schedule your time when the customer has time.
Title: Re: Large Account Raiding BROKE
Post by: Star on July 08, 2019, 04:48:17 pm
FWIW, ive gotten to 500-600 cities plenty of times, and have never had the raid issue you guys're talking about. even after portals, where i've cancelled every stitch of offense and defense i had, and then had to re-set them all again.

the problem with browser games a lot of the time, is they put a lot of load on your computer, and some machines cant handle it as well as others.

given that its not gordys problem cos its a 3rd party script that's having these issues with slower machines, and gordy's literally just trying to be nice by helping out - maybe abusing him & his staff for not being available at an hours notice isn't the best way to go about it? just a thought :)
Title: Re: Large Account Raiding BROKE
Post by: 888 on July 09, 2019, 08:35:52 am
I don't think it's appropriate to blame the third party script in this case.

Is it really good game design to have to select the number of raids and not have it auto-populate with a recommendation for each city you have to set raids for?
Title: Re: Large Account Raiding BROKE
Post by: 888 on July 09, 2019, 08:48:32 am
The root cause of the bug is that the cavern list is not sorted properly after entering a new city, and this prevents the third-party script from working either.

This is a real bug within the game and not related to the third-party script at all.

http://prntscr.com/oclzv1

^^ this screenshot was generated with no scripts active
Title: Re: Large Account Raiding BROKE
Post by: 888 on July 09, 2019, 08:49:48 am
@devs:

have you tried replicating it in an environment with around 26k caverns and 55k cities placed on a world with the same computational resources as world 15?

It seems that the bug is at least partially caused by the "find caverns" button being not only asynchronous, but stopping the other process that generates the caverns in sorted order and fills in their properties correctly (that the third-party script uses to decide how many raids to set). It is waiting for the wrong thing. Experiments with slowing my network down show that "find caverns" loads right after the city data loads, but perhaps not after all the caverns are prepared properly.
Title: Re: Large Account Raiding BROKE
Post by: Star on July 09, 2019, 09:54:17 am
for sure it would be nice if they added cfunkys functionality of automatic-sorting by distance in as a native feature. same for auto-populating raid numbers in the inputs (although IIRC that one has been vetoed, cos app it would be alienating noobs in favour of the vets). hardly a bug that its not there now, its just that you want it to behave in a certain way natively, because you're used to a script doing it that way. so now it jars you for it not to behave that particular way when you remove the script.

(incidentally, i guess if the script runs two functions, one straight after the other, one for sorting, and another for populating which relies on the sorting function being done already - then someone probably needs to take a look at the script and the way it calls those 2 functions.)

anyways! yeah for sure the auto-sorting would be a nice suggestion for a native game function. but, it not doing it now, is not preventing my script on w15 or any previous world, nor the majority of other people's scripts on any world, from working :P which also nicely answers your last question. if the majority of folk *aren't* getting it, then its something machine-specific for a select few.

so, gordy offering as a nice gesture to help these few folk out and take a look anyway despite it being a script problem - and then people refusing to meet him halfway, and then cussing at him and adi in forums, saying crap like "SHiT OR GEt OFF ThE PoT!" - is hardly helpful or useful.
Title: Re: Large Account Raiding BROKE
Post by: Jaxie on July 09, 2019, 12:41:47 pm
It isn't down to the speed of the PC. I use a pretty slow laptop and don't get the problem and know that one of those effected uses a very fast PC. 888 is correct, it is a game issue not an addon issue and needs to be taken seriously. If he is correct about it being related to number of caverns that would explain why the people hit by it are those topping the raiding for the continent and why it happens late on in the server. As I understand, it has been logged on previous worlds as a problem, but I guess the world finishing meant it stopped being a problem and so could be ignored.  We  are still a long way off finishing W15, I hope it doesn't get brushed aside now as being 'a problem with the addon script'.
Title: Re: Large Account Raiding BROKE
Post by: majmajor on July 09, 2019, 04:59:05 pm
I am more then "hateful, and happy" to have Gordy take a look at my account(while I'm watching), but  I need at least a time frame to say, "I'm ready."  I don't want to schedule my time around the game.

I'm a jerk, but I'm a jerk who hates the game, and slightly addicted.  Really tired of the devs ignoring obvious game issues, and driving competent players away.
Title: Re: Large Account Raiding BROKE
Post by: DrStrange on July 12, 2019, 04:10:34 pm
All I will say here is that customer support has to figure out a way to be available when players have time (assuming the player's demands are reasonable).
Title: Re: Large Account Raiding BROKE
Post by: majmajor on July 22, 2019, 03:44:34 pm
July 11 - Gordy did the teamwatcher thing on my account.  He said, "Yeah, I can fix it."
July 22 - Still isn't fixed. Raiding is broke on more-and-more accounts (as they get larger).

This isn't a "slow computer, or slow connection" problem. This is a dev problem.

Not that it matters, but without proof of the raiding being fixed,  I'm done after the W15 crown.  Not sticking around to get sucked into another poorly designed world.

Thanks Gordy, for driving competent, and loyal players away.
Title: Re: Large Account Raiding BROKE
Post by: Adiera on July 22, 2019, 04:01:46 pm
Hey majmajor! The fix didn't work? This is the first time we're hearing that it didn't work.
Title: Re: Large Account Raiding BROKE
Post by: majmajor on July 22, 2019, 04:23:09 pm
There was no "fix" announced, nor has there been any improvement with the sole exception of distance calculator.

The raiding calculations still doesn't work.  I showed Gordy what "right" looks like (W17), and what it doesn't look like(W15).  I bounced between W17(working correctly), and W15(SUCKS), on webpages... He said, "oh, I see."  I asked if it was fixable.  He said, "yes."  Last time I've heard from anyone.

Would understand if this was a big company, but when there are only a few of you, and not addressing the customer's concerns with the product... disappointing...
Title: Re: Large Account Raiding BROKE
Post by: slik on July 22, 2019, 08:09:30 pm
I got the answer just play normal 350 cities is enough for anybody
Title: Re: Large Account Raiding BROKE
Post by: majmajor on July 22, 2019, 08:50:49 pm
Or just don't start to play...  LOL
Title: Re: Large Account Raiding BROKE
Post by: Adiera on July 23, 2019, 01:51:42 am
Yes, he shifted some things to try to get it so the script would work better for raiding when you have a lot of cities. We had not heard anything back saying it was still giving anyone difficulties so we assumed the changes worked. I will let him know that you are still having difficulties with the script, but again please keep in mind that it is a playermade script and the native raid function in the game is not broken. The script itself may need to be looked at. 
Title: Re: Large Account Raiding BROKE
Post by: majmajor on July 23, 2019, 11:28:10 am
Both the script on your add-on market, and the funnymonkey versions have the same failures.  Several of us have tried both.
Title: Re: Large Account Raiding BROKE
Post by: slik on July 23, 2019, 07:37:54 pm
some of us dont spend our life on this game Maj   I think a limit of 350 cities would help the game
Title: Re: Large Account Raiding BROKE
Post by: majmajor on July 24, 2019, 06:55:37 pm
Considering that the game has fewer-and-fewer capable players, 350 city max would tend to force people to be equally mediocre, and most worlds would never end because there wouldn't be enough castles(and associated res production) to fill all the faiths' palaces to lv10, I don't see that as a realistic option.

"Amateurs discuss strategy. Professionals talk logistics.."  - Gen. Omar Bradley
Title: Re: Large Account Raiding BROKE
Post by: Poltergeist on July 25, 2019, 11:15:07 am
350 may be average, but max city limit is  still 1,001.
With the steeper Title Advancement researches and no free TA after 100 cities, we aren't really seeing the monster empires anymore.

It should be the choice of the player for how large they want to build their empire up and regardless of the size of anyone's empire, they should be able to expect that the game will function as intended.

I have no idea where the raiding issue lies (with the game or with the scripts), but it doesn't seem like the intent is to leave the problem un-fixed. Instead it seems like the issue is with criticality that was initially assigned to the issue and the fact that it seems to be a bit trickier to resolve than was first thought.
Title: Re: Large Account Raiding BROKE
Post by: Adiera on July 26, 2019, 10:26:20 pm
The game is functioning as intended. The raid function is not broken at all. It's the raiding scripts that are not working right, on really large empires, and yes it seems to have been a bit trickier as you say Polt :) The Dev Team know about the scripts still not liking the big empires and will look at it as they can. 
Title: Re: Large Account Raiding BROKE
Post by: slik on July 27, 2019, 09:34:46 pm
Maj you can only crown once a world so 350 city limit would work   if nobody left close the f  in world
Title: Re: Large Account Raiding BROKE
Post by: slik on July 27, 2019, 09:35:53 pm
PS maj think with your brain not your ego  might help
Title: Re: Large Account Raiding BROKE
Post by: Peacer on July 28, 2019, 08:29:25 am
@slik.  dude stop hijacking this topic, and as a little kid crying to maj... its is not done you change topic this way and talk like this..  now back on topic please. 
again slik, its not polite, feel what you feel, think what you want, but leave all in respect please. you have a suggestion, go to the right section. you hate maj (as we all do), go in private messages, ingame or even in discord, doesnt matter, im sure maj would love to chat with you there.
Title: Re: Large Account Raiding BROKE
Post by: slik on July 28, 2019, 10:54:19 am
Im sure he can speak for himself  since he is in this topic and its about world domination
Title: Re: Large Account Raiding BROKE
Post by: slik on July 28, 2019, 10:59:52 am
I just hate to see big players cry about not being able to control the worlds and they cant build 600 cities, some how they can save the world by dominating it       What a joke
Title: Re: Large Account Raiding BROKE
Post by: slik on July 28, 2019, 12:40:14 pm
By the way peacer and Maj play in the same alliance Fbc    figures on his great response to me in forum  never constructive always belittling the small players for your info Maj took this off topic with his response   that most cant play this game he must be the treat as a KINg   all bow to king Maj
Title: Re: Large Account Raiding BROKE
Post by: Poltergeist on July 28, 2019, 02:50:23 pm
Re-read to be sure, but it looks to me that you are the only one trying to take it off-topic Slik and using this thread to troll.

Also wondering what worlds you are playing to offer such insight with regards to raiding or why you care so much about the size of empire any player is building.  It sure doesn't appear that you are playing any of  worlds that maj is currently playing on (W15 or W17)

& yeah I am also playing in FBC on both worlds, although I don't see what that has to do with anything. Usually I only see maj belittling the fools and often see him trying to help those that are receptive to being helped.  I am also absolutely sure that he hates me regardless of which alliance I play or don't play for.
Title: Re: Large Account Raiding BROKE
Post by: slik on July 28, 2019, 03:06:52 pm
wow Polt thanks for proving my point lol
Title: Re: Large Account Raiding BROKE
Post by: majmajor on July 28, 2019, 04:14:58 pm
“The game is operating as designed.” Is engineering speak, saying we are using the game wrong...  I.e someone uses a gear for a screwdriver... and breaks it... the gear worked-as-intended... but was miss used...

What the real answer should be, .. “ the game is not operating as EXPECTED nor advertised.”  I understand 28 years of engineering/programming/contractor/designer double speak

Not going to get into a changing-the-game discussion to mitigate Gordy’s inability to design and engineer a good game format.  The current format give people the opportunity to challenge themselves.  Gordy is driving competitive players away, and has done so with me. 

Unfortunately, the future of the upcoming worlds will include a bunch of players who don’t enjoy the full range of strategy options this game could provide(fight for a couple months then leave, tag alongs...)...  as an acknowledged LOU/COTG game addict, it is sad.  I don’t care about the pretty-games.. I drive to be challenged by myself and other players, not by faulty programs designs.

Please let me know if Gordy ever fixes it.  In the comment above, It reads as blaming the designer for his engineering failure, and has no intention to fix the issue.  But Isn’t he the designer?
Title: Re: Large Account Raiding BROKE
Post by: slik on July 28, 2019, 05:24:53 pm
hate to see you go
Title: Re: Large Account Raiding BROKE
Post by: majmajor on July 28, 2019, 05:42:05 pm
By the way peacer and Maj play in the same alliance Fbc    figures on his great response to me in forum  never constructive always belittling the small players for your info Maj took this off topic with his response   that most cant play this game he must be the treat as a KINg   all bow to king Maj

Your logic is impeccable.. and isn't relative  to the discussion.  Please don't add your attitude to my discussion.  Attacking none-relevant data is a losing argument.

FYI, a great part of this game is working as a team.  An individual functioning by himself doesn't impact the game, and has little-or-no longterm benefit in the game. 

If you want to know, the real impact players are not those with a high score (learn the rules, and how to play.. you can get there...); the real domination is done by about 2-3 players in any world, and I'm not one(I hate everyone).  There are probably 2-3 dominating players, in each world, who are capable of building a team of (fewer-and-fewer) capable players, and keep them together throughout a world to fill palaces and crown.  It can be boring, requires some fighting, but patience is the most under-rated trait to reach the end-goal.

Relationships matter, but relationships can't be built in a short time.... Like the game they require time and patience to develop. 

The real domineering players are those have the relationships to impact/retain/grow teams from world-to-world.  The best players could be leaders, officers, or individual members... within the game who have grown relationships, have learned, and really impact the game.

I suck at this game, and still learning.  Most of us have started where you are...  Good luck with your game.