Vanishing cities/castles
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  • March 20, 2019, 08:27:34 pm
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Author Topic: Vanishing cities/castles  (Read 397 times)

Solrias

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Vanishing cities/castles
« on: January 07, 2019, 08:08:27 pm »

A lot of people in my alliance (myself included) are reporting castles have just vanished.  Should everyone put in individual tickets? Seems like something bad happened :/
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Ascay

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Re: Vanishing cities/castles
« Reply #1 on: January 07, 2019, 08:32:31 pm »

True. It happened at/around 00:00 CET on World 14 and all people with castles/cities at "mountain bays" lost these.

Please roll back the servers. I know some people might be mad about such a decision but it would only be fair. Me and others lost completely finished castles (everything level 10 / no cabins left) including completely enlisted max. armies. It's a very annoying thing to happen.

If you ask me there is no other compensation I would accept. It takes so long to build these castles and recruit the units plus the rssources they farm per day can't be compensated by... a few Denaris or items imo. Please roll back.

Anyways good luck with fixing it and thanks for your efforts!
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Adiera

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Re: Vanishing cities/castles
« Reply #2 on: January 07, 2019, 09:11:11 pm »

Thanks for reporting this, we're working on it now, as a top priority. We'll be taking the game down for a maintenance probably within the next hour, which will fix the issue. Keep an eye on your in-game mails :)
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JGalaz

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Re: Vanishing cities/castles
« Reply #3 on: January 07, 2019, 09:44:52 pm »

Not sure if my account disappeared but I can't log in. I was logged in got kicked off and wont let me log back in, says i have a score of 0.
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MuthaLubba

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Re: Vanishing cities/castles
« Reply #4 on: January 07, 2019, 09:56:33 pm »

maintenance, like Adi just posted.....
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Adiera

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Re: Vanishing cities/castles
« Reply #5 on: January 07, 2019, 10:26:44 pm »

The maintenance is done now, you should be able to log back in.
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Ascay

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Re: Vanishing cities/castles
« Reply #6 on: January 08, 2019, 11:57:18 am »

Thank you very much for the very fast reaction and fix. ;)
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